COLEÇÕES EM DESTAQUE
Common questions
What is the estimated delivery time for orders?
Mainland Portugal
CTT Express
- 1-2 business days - Products in stock
- 3-20 business days - Products to order
Islands (Azores and Madeira)
CTT Express
- 2-6 business days - Products in stock
- 3-20 business days - Products to order
Spain
CTT Express / InPost
- 3-6 business days - Products in stock
- 3-20 business days - Products to order
Rest of Europe
DHL / UPS / InPost
- 3-10 business days - Products in stock
- 5-18 business days - Products to order
Are the products new and original?
Yes. All the products we sell at DripClub are new and original .
As soon as they arrive at our facilities and before being shipped, they are carefully analyzed and checked to guarantee their authenticity and impeccable condition .
In specific cases , we may make available used items in excellent condition. Whenever this happens, this information will be clearly indicated in the title and description of the product.
What are the payment methods?
We accept the main methods :
- MB WAY
- Klarna (3 interest-free payments)
- Credit/Debit Card
- Multibanco Reference
- Apple Pay / Google Pay
- Payment on delivery (cash upon delivery)
What does it mean when a product or size is available "made to order"?
When an item or size appears as " made to order ", it means it is not available for immediate shipping, but we may be able to get it specially made for you .
We work with exclusive and limited edition items, so the delivery time varies between 3 to 20 working days, depending on the availability and rarity of the product or the size you chose.
Important : As some of these products are quite difficult to find, there is a possibility that we may not be able to guarantee your order. In this case , we will contact you to offer you an alternative, such as choosing another item or receiving a full refund.
Can I exchange or return an item?
Yes, we accept exchanges and returns within 14 days of receiving your order .
Items must be returned in exactly the same condition they were sent in — that is, without signs of wear and with all original tags, packaging and accessories . They must be in the same condition they left our premises .
Custom or made-to-order products may not be eligible for return — this information will always be indicated on the product page.
Exclusive promotional campaigns are excluded from exchange or return.
To start the return process, click here , you can always contact us by email or social media. We are here to help!